Contact Center Representative

Company: Careerbuilder-US
Location: Tulare
Posted on: January 24, 2023

Job Description:

Benefits Offered: Tulare County Federal Credit Union is a great place to work, these are some of the top reasons our employees love working here:

• Comprehensive medical, dental, and vision insurance benefits.
• 401K plan with employer match.
• Paid life, AD&D and long-term disability insurance.
• Paid Time Off
• Paid Holidays
• Incentive Programs
• Employee Assistance program (EAP)Position Summary: The primary function of this position is to assist Tulare County Federal Credit Union to live out its mission of, "Building valuable relationships with our members to create lifelong financial success." One of the primary means to achieve this end is to provide outstanding service by delivering fast and accurate support throughout all communication channels. A key component to giving high levels of service is to identify the financial needs of the member and recommend an appropriate Credit Union solution.Key Duties & Responsibilities:
  • Deliver outstanding service to internal and external members in alignment with the Credit Union's Service Promises;
  • Responds to phone calls and support emails as well as member-initiated chats and inquiries;
  • Answers questions and resolves problems received from members and non-Credit Union consumers in a timely and efficient manner;
  • Troubleshoots digital banking issues by guiding members step by step through software features and functionality;
  • Reviews accounts and makes corrections and data changes as needed;
  • Utilizes problem solving skills to resolve issues that may not be frequently seen by other Credit Union staff;
  • Possess and seeks general knowledge of modern payment systems, and frequently visited e-commerce websites;
  • Conducts all paying/receiving transactions, data entry, and records all pertinent information accurately and thoroughly;
  • Processes all remote deposit capture checks;
  • Interviews members and collects information to match appropriate products with member needs;
  • Performs other duties as assigned.Essential Knowledge, Skills & Abilities:
    • Knowledge of modern office practices and procedures;
    • Skill in operating an on-line computer terminal, personal computer, calculator, and related office equipment;
    • Skill in the operation of a personal computer with internet, operating system, word processing, calendar, and scheduling software;
    • Ability to communicate effectively, both verbally and in writing;
    • Must be able to demonstrate accurate spelling and grammar in written communications.
    • Ability to establish and maintain effective working relationships with other employees and members;
    • Ability to cross-sell products and services;
    • Ability to maintain regularly scheduled attendance;
    • Ability to type 35 WPM;
    • Ability to train others; and
    • Must be able to relate appropriately to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructions, and communicating with others; and (c) respond appropriately to constructive feedback from a supervisor.Required Education & Experience:A combination of education and experience equivalent to a high school diploma, plus one-year financial services experience in a financial institution. Prior Call Center experience and/or customer service experience.EEO Statement:Tulare County Federal Credit Union is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law.SDL2017

Keywords: Careerbuilder-US, Tulare , Contact Center Representative, Other , Tulare, California