Reservationist and Customer Service Representative

Company: transdevna
Location: Tulare
Posted on: May 15, 2022

Job Description:

Overview:Transdev is actively seeking Customer Service Representatives/Reservationists for their Fixed Route/Paratransit service in the Tulare, Dinuba and Porterville area.

The Reservationist & Customer Service Representative takes customer calls and schedules customer rides using a computerized scheduling system and creates daily manifests for paratransit drivers based on customer demands. Also investigates, resolves, documents, and responds promptly to basic customer complaints and positive feedback in accordance with company policies and procedures.

Join Transdev and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers and the communities they serve.

Why Work with Us?

• Competitive Wages
• Comprehensive benefits including health (medical, dental, and vision) and group life insurance
• Career advancement opportunities owing to Transdevs presence in over 200+ communities across North AmericaResponsibilities:
  • Takes paratransit reservation information and schedules all customer rides using a computerized system; enters new customer information or changes into the system
  • Provides customer service with late vehicle service, verifying "No Shows" and assisting riders with resolving service-related complaints
  • Receives customer inquiries and complaints; answers questions and provides information about services; resolves customer inquiries relating to transportation; communicates resolution to customers and records feedback in customer relationship management database
  • Creates daily manifests for paratransit drivers based on customer demands
  • Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs
  • Clearly and accurately documents issues
    Other duties as assignedQualifications:Education, Licensing, and Certifications:
    
    • High school diploma or equivalent, such as GED, required
      Experience Preferred:
      
      • Up to 2 years of customer service or basic office experience preferred
        Skills and Knowledge Required:
        
        • Pleasant telephone voice/manner
        • Strong written and oral communication skills
        • Strong listening skills
        • Ability to remain courteous with difficult or angry customers
        • Basic computer knowledge/PC experience
        • Some locations require bi-lingual skills.
        • Travel requirement
          
          About Transdev:
          
          Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com
          
          The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
          
          The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
          
          Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
          EEO is the Law Poster:
          
          Drug free workplace
          
          If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check. Associated topics: call center specialist, coordinator, csr, customer care associate, customer care specialist, customer service representative, rep, representante de servicio al cliente, service specialist, system support

Keywords: transdevna, Tulare , Reservationist and Customer Service Representative, Other , Tulare, California