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Dennys 9550 - General Manager

Company: Denco Family
Location: Tulare
Posted on: August 4, 2022

Job Description:



Reporting to the Area Manager (AM), the General Manager will be responsible for overall restaurant operations execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities.

Additional responsibilities include focus on employee selection, retention, continuous operational improvement and a strong commitment to hospitality and guest satisfaction. General Managers must have a strong commitment to guest satisfaction

Key Business Areas

A "Key Business Area" is an area of performance in which the General Manager must be successful to meet their accountabilities. Successful results in Key Business Areas are supported by the following behaviors or actions:

Willingly assists others without being asked
Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved
Directs restaurant operations with responsibility for guest service, brand standards execution and employee training
Achieves controllable profit and flow thru goals by overseeing all controllable costs and taking the appropriate corrective action to achieve the desired result
Ensures timely implementation, training and ongoing execution of all corporate initiatives and marketing promotions
Develops Restaurant Managers and hourly employees through corporate training programs, individual development plans and assignments; provides coaching and constructive feedback to employees as needed
Ensures all equipment and facilities are in compliance with Brand Standards and all government regulations and takes corrective action when required
Attracts, hires, onboards and retains the best hourly talent to meet staffing requirements and guest service standards
Proactively handles employee relations issues and deviations from Brand Standards; involves the AM and Human Resources Manager as appropriate to resolve issues
Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts
Monitors that proper security procedures are in place to protect employees, guests and company assets
Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms
Works to create and maintain an enjoyable and respectful environment for our guests and employees
Maintains compliance with all employer's employment policies and Brand Standards to include all state, local and federal regulations
Follows management cash handling, inventory and other operational procedures as outlined by the employer
Completes all other tasks and duties as assigned

Essential Functions

Must be able to lift a tray weighing up to 25 lbs
Must be able to lift and carry supplies and equipment weighing up to 50 lbs; place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers
Must be able to bend, stoop, reach, lift and grasp
Must be able to hear well in a loud environment to respond to employee and guest needs
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Must be able to operate point-of-sale system and differentiate between monetary denominations
Must be able to work with all Denny's menu products
Must be able to work with potentially hazardous chemicals
Must have sufficient mobility to move and operate in confined work area
Must be able to work inside and outside the restaurant
Must be able to observe staff and all aspects of restaurant operations
Must be able to stand and walk during an 8 to 10 hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business
Must be able to tolerate extreme temperature changes in kitchen and freezer areas


Position Qualifications:

Minimum of 3 years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred
Associate's or Bachelor's degree preferred or equivalent combination of education and experience
Food Safety Manager certification required
Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
Ability to communicate effectively, both orally and in writing, in the English language
Possesses basic math skills (add, subtract, multiply, divide)
Places a value on diversity and shows respect for others
Proven ability to problem solve and handle high stress situations
Interprets financial statements and understands contributing factors
Identifies and anticipates opportunities for improvement and implements corrective action steps
Must be able to perform job duties of every position
Must be prepared to multitask in accordance with the demands of the business
Ability to work weekends, holidays, evenings and additional shifts as needed
Available to travel, to include occasional overnight and airline travel when applicable
Licensed to operate an automobile without hours of operations restrictions
Has reliable transportation in order to meet banking obligations

Keywords: Denco Family, Tulare , Dennys 9550 - General Manager, Executive , Tulare, California

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